Later phases could bring a 50–70 percent reduction in lead time with very high quality assurance.Ĭlientscape used several technologies in their DevOps workflow. Together we scoped the priorities to focus on during the hackfest and the result was an estimated 30 percent reduction in lead time in this initial phase. We were able to identify some pain points and plan for an improved workflow.
#Using bitbucket with visual studio 2017 full#
Problem statementīefore the hackfest took place, the team got together for a full day for a value stream mapping (VSM) session. Manage and serve your clients over all of your brands’ digital touch-points (online and offline).Ĭlientscape works internationally from their headquarters in Covilhã (Portugal), Lisboa (Portugal), and Austin, Texas (United States). Clientscape lets you build a coherent and practical customer identification funnel that is fueled via social sign-ins. Merge – Begin a client experience management revolution. Clientscape delivers the deepest level of insights, dashboards, and operational performance metrics. Measure – How well are you doing? How satisfied are your customers? To outperform, you need a clear view of your current stats. Clientscape lets you fine-tune every single aspect of automation, distribution, language rules, auto-tagging, user access, and so much more. Manage – You are in full control of your client-care pipeline. Clientscape makes sure you are always relevant and allows you to engage your client base with overwhelming conversion rates. Their platform is focused in four key areas:Įngage – Ensure the best customer care performance. Instead of using a single platform to serve multiple customers high performance, high availability services, Clientscape creates an instance for every client, and that is why it needs to use an extremely flexible and scalable hardware infrastructure. Among their clients, we find some of the largest Portuguese companies, organizations, and institutions as well as local subsidiaries of big multinational corporations. They offer a SaaS Social CRM built for Enterprise.
Paul Antony – CEO and Co-Founder, Clientscape.Nuno Oliveira – Project Manager, Clientscape.Francisco Madeira – Front-End Developer, Clientscape.Filipe Resende – Partner and CCO (Chief Creative Officer), Clientscape.Diogo Lima – Back-End Developer, Clientscape.In this hackfest we focused on a few pain points, including a future roadmap and an optimized flow based on takeaways that Clientscape captured from business discussions, technical issues, and customer observations.
Clientscape’s aims are to improve product quality and automate processes. All of this was on top of the Microsoft Azure cloud platform, a platform they’ve gained experience with in recent years. However, they wanted to containerize their vNext solution and pick an orchestrator that could answer their needs, so they went for Docker containers on Kubernetes clusters. Although still a small team, having growth as a top priority meant that they had to streamline their processes, using the best tools and having everyone onboard.Ĭlientscape is onboard with implementing DevOps practices by using Visual Studio Team Services and a very interesting technological stack: a LAMP (Linux, Apache, MySQL, and PHP) stack together with Redis and MongoDB. From envisioning new ideas to collecting customer feedback, it was a long process requiring focus from several team members. Immersed with finishing their platform vNext, they wanted to review all their internal processes so they could become more agile. Recently at Clientscape, success among enterprise customers has been a constant.
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